Tracking your Parcel
Once your order has been shipped out, a shipping confirmation with detailed parcel tracking details will be sent to you by e-mail. You can always find your tracking details in your "My Account" link. Economy Air Box (EU):Applicable for orders in the UK with the inclusion of taxes. All shipments via Airmail DDP, once a confirmation has been sent, do not update immediately. Once the parcel has reached its destination in the UK export facility, information should be available on the website. You may track the package at: Shipments via Economy mail needs to reach the export facility's main hub in the Netherlands. It is normal when parcels cannot be tracked when it has just been sent out. An update should be within 1 week from the time it was sent. You may track the progress of the shipment through the link below: No global tracking possibility for EMS shipments is available, customers can track their parcels online at www.hongkongpost.com as long as the shipment is still in Hong Kong and via the local delivery company once the destination country has been reached. Here are some examples of how to track EMS Speedpost shipments in some countries: USA - www.usps.com
FedEx shipments: www.fedex.com All courier provider companies provide local contact details of their customer service centers on their website. If you have any questions regarding the shipping status, we recommend approaching their local service staff for further help. |