We at talk with a lot of customers from all over Asia and the world daily, via e-mail. We're very happy when people are satisfied with our service. We are doing our best to make shopping at a great experience, and we are ultimately happy when we get feedback that shows we're on the right track.

Here are a few examples straight from the mailbag that show what our customers think about our service.

Even though I live 15 minutes away from Akihabara, I'd much rather buy my games from Play Asia. I've ordered over 100 games from Play Asia and couldn't be more satisfied. Long live Play Asia!
CheapyD -, Tokyo, Japan

Thanks for your support & super fast reply, I appreciate your excellent customer service . i just now received my item, thanks again Play-Asia, looking forward to buy more stuff from you.
Gagan, India

I liked the way Play-Asia ships its products, very smoothly no problem at all and with full addition material. i found a excellent place for buying my PS3 games....
Gursimran, India

The music box has arrived today. Thank you so much, I'm very pleased.
André, Brazil

I'm happy to announce that my package has just arrived safely. Apparently, there was a delay due to customs clearance procedure. It appears that the regulation is becoming stricter and the customs office inspects post shipments more thoroughly. Still, all the items arrived in perfect order, nothing is smashed. I'd like to thank you once again for the superb service that you provide. It was nice dealing with you.
Nick, Russia is the best gameshop ever!
Yesterday I ordered resistance2 and Elder Scroll4 with UPS express and I got them today. I live in Tokyo btw. It's super fast shipping I've ever seen. and the staffs are very kind either. Every questions I asked, they gave me an answer within 10hours or something. I love this web-site. Oh~ this game doesn't have any problem to play on PS3. Thx ~ Play-Asia guys. I think I'm gonna be the biggest fan of this web-site.
Wolfroad, Tokyo, Japan

Der Addressee!
Thank you for their elasticity and their kindness very much. I will recommend you to all of my acquaintances because it was proven for me that Play Asia is a really fair one, a reliable firm. A satisfied customer of theirs
Norbert, Hungary

Hi there,
I just want to say thank you for shipping the order fast. Received it the day after. You guys made my day! Thanks again!
Wan Wan, Malaysia

Thank you for your reply. The package arrived on my desk in WHO today. Looks like it passed the customs on the 7th November (Friday), thus not enough time for Postal services to deliver to me last week itself. Thank you for a great, fast and responsive customer service. Regards,
Irwan, Malaysia

Hi, i am mailing just to inform that the order arrived here today, everything was great ,thank you very much for your excellent job. Soon i will buy more things for sure.
Rafael, Brazil

I have already received the package, there is no sign of any damage, it's in perfect condition. Well done, I'm very pleased with Play-Asia and I will continue to shop with you. Also thanks for the coupon.
Theo, UK

Regarding my previous inquiry, I got my product already. Thanks. I love the service.
Kenneth, Singapore

Finally it´s at home and everything perfect. Thanks for all, for the treat and the professionalism. I apologize for all inconvenience I may cause, and hope we deal again. Muchas gracias.
Guille, Spain

Just receive my order this morning and thank you very much for the fast services this time n ur delivery was just in time for me... thank you very much n thx for the usd5 voucher i will keep on support you!!!!
Wei Ling, Malaysia

Thank you so much for your reply. I received the game title on saturday. and enjoyed it. am glad it worked on my xbox, and am recommending my friends to buy it from you as well. thank you again
Haren, India

Thanks. Will keep buying from Play-Asia.  
Ho, Malaysia

Thank you for the fast reply, i got it today! Once again, great customer service and i will definitely shop with you guys again!
Danny, Taiwan

Thank you for your prompt service. I assure you this order cancellation had nothing to do with your service as your service has been exceptional. I will definitely be purchasing from your site again.
Benjamin, Australia

Thanks for your understanding i know i know i can trust you, so i will purchase to you later. see you soon
Sebastien, France

Thank you so much Play-asia! I will continue to shop at your website for many years to come :)
Li, Australia

Received item in excellent condition. Thank you for quick response as always. Will continue patronage as always.
Kenneth, Philippines

Thank you very much!! i have just received my order and i am greatly pleased!! thank you for all of your support and help!
Jaipaul, USA

I received the parcel on Friday and they confirmed that the address was corrected. Whether that was due to yourselves or whether they realised their own mistake, the customer service and reassurance I received was very good from you and I just wanted to say thank you.
Matt, UK

I just received the 'Coupons for you and a friend...' email from Play-Asia, and I just want to say a hearty THANK YOU for telling me to have a Merry Christmas! With so many retailers moving towards the 'happy holidays' slogan, it is extremely refreshing to see a retailer that acknowledges the holiday that is responsible for their increase in sales. After receiving this latest email from you Play-Asia, I will definitely be making a purchase from you guys and will encourage all of my family and friends to as well. Thanks again and have a very Merry Christmas!!
Jordan, USA

You guys are the best. Please supply me with more US region games and I will supply you with more US region monies.
Drew, Japan

Hello Play-Asia, i just wanna inform you, I got the parcel, I'm very happy on your great service. thank you Play-Asia
Tony, Indonesia

Just wanted to say thanks for the quickest delivery I have ever received. Your site and up to date information is second to none. I won't hesitate to use your service again.
Scott, Australia

Fast shipping, excellent prices, will be back for more stuff. Thanks For the Great Customer Service
Donna, U. S. A.

Back order for gp32 placed on 12th, stock in and shipped on 14th, arrived at my door in UK on morning of 16th. Very very fast delivery and contents arrived in great condition. Parcel tracking very good. Great service overall and easy websit to use. Would definitely use again. Many thanks.
N., United Kingdom

I sent you guys an order monday, it was shipped the same day, and today (friday) I got it! That's only 4 days from HK to Sweden, very impressive! :)
D., Sweden

Just to let you know that I've received my order and am very pleased with your services. I look forward to dealing with your company in the future for all my PS2 and Gameboy purchases.
K., Malaysia

WOW, you guys are incredible .... Only wish you stocked US stuff for me to import over as well :) Thanks for super quick service ...
C., Australia

Awesome service. I would definitely recommend to anybody your internet site. Very satisfied.
M., Canada

Hello Play-Asia! I wanna say your service is excellent and my product went to Israel (it was very fast, wow!!), I am sure with that experience, I buy only from your site!
Very very thank you I send you lots of kisses

Bye bye and thank you again!
A., Isreal

Thank you so much for your quick reply, and quick solution. This is excellent customer service, and will bring your web site refferals and repeat business!
R., U. S. A.

I just received your package today, and I just wanted to say thank-you for all your help. Professional, courteous, and prompt. Thank you for your excellent product and customer support. We hope to do business with you again very soon.
S., Canada
Just a quick mail to say thank you for your excellent level of service.
I have been using your site for only a month now and everything that I have ordered has been shipped very quickly and has been superbly packaged.
Congratulations on having an excellent level of customer service...keep up the good work!
I will be sure to use your site very regularly in the future, and recommend you to others. Its nice to find a company which is so reliable!
M., United Kingdom

It was a sincere pleasure dealing with you guys. The customer courtesy was out of this world! Not to mention insanely low prices. I will not hesitate to shop here again, and will reccommend this site to all of my friends. You have a very satisfied customer.
J., U. S. A.

What a fantastically cheap, quick and reliable service you have just provided for my first order with you. The product (Soul Calibur 2) was dispatched within 2 days of ordering (as promised)- and recieved 3 days after that. Amazing considering that I live in the UK and the product had to be shipped by airmail.

I wont hesitate to use your company again...... Thanks
N., United Kingdom is a great site! I ordered a Gameboy Player Sunday night, it was shipped Monday, and arrived Thursday morning. Your prices are also much better than other sites I visited. Great service, great price. I will be shopping at in the future! Keep up the good work!
-J., U. S. A.

WOW! I received my parcel on saturday and i was very happy about it. Thank you very much, for the fast delivery and that everything went so well.
-M., Germany

Hello, I just wanted to post a comment to you guys to congratulate you on your excellent quality of service. So far this is the best e-commerce site I have ever used, and I am very impressed by the quality of your support staff. Rest assured I will be using this service again. :D
I just think it's important that people know when they are doing a great job. :)
-J., United Kingdom

I must say that out of all the companies I deal with, yours is by far the most efficient and pleasurable to deal with, your promt replies and willingness to help is greatly appreciated.
-M., United Kingdom

Once again, I am so glad I did business with you. Thank you very much for all your support!
-J., Australia

Your customer service is second to none, please keep it up.
-A., United Kingdom

Thanks a lot, your customer service is really impressive :) Keep up the good job !
-L., France

I just wanted to tell you that you guys have been great to deal with. I just received my second order, and both times I have been completely satisfied. My packages arrived when you said they would, and your prices are great. I have tried to find places in the US to deal with in the past, but there's no reason to do that anymore!
-E., U. S. A.

I have never had any problems using their customer service and shipping are second to none. is the BEST!
-Stuart Laycock, United Kingdom.

Once a again, a world of thanks to you and your staff! Would you believe the day after you replied to my email, my order arrived! Everything was in perfect condition as always. You have earned a loyal customer and I'll continue to tell others of your great service.
-K., U.S.A.

I live in Australia, and ive been buying games online since 1999. I have to say that you are the best shop in the world for online sales, regarding game and imported software.

I orded a game from you guys on sunday, it got shipped monday, and it arrived at my door step thursday (today) at 8 am in the morning. thats like 3 and half days or somthing like that.

Usually, well most the time I give feedback to shops its very negative, due to their lack or help over pricing and just all round bad customer service. This is the first time ive been blown away with a shop like this.

You also have online tracking that actually works! brilliant, because alot of shops advertise it but it doesnt work. Cost of shipping international is hell cheap. Everywhere else charges over $50 US a package, and it takes 2 - freakin 4 weeks to arrive.

I will definetly buy from you again, no doubt about it and thanks for everything.
V., Australia

Join our community of satisfied customers. We are always happy to receive your feedback. If you have any questions, comments, feedback or just want to stay in touch: Click here to send us an e-mail.

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