Shipping Options and Delivery Times
 

Play-Asia.com offers different shipping options to provide convenience and choice for our customers. During checkout, a list of all available shipping services will be listed including detailed information about the service and shipping lead time.

While we may update our shipping providers from time to time, we basically offer the following shipping types to our customers:

 

Economy:

This shipping option is available for smaller shipments with a weight below 2kg and orders that are less than $150 for the product cost. Airmail shipments are carried out through your local post office. Though we ship out all Economy parcels insured and registered, tracking facility is available for this service. It usually takes around 14 to 21 business days for Economy shipments to arrive at your destination. However, under certain circumstances, it may take up to 30 business days.


Please note that online tracking should update once the physical package arrives in the export facility. This should be within the week from the time the order ships.
 

EMS Speedpost:

EMS Speedpost is the local courier shipment solution from Hong Kong post. The delivery will usually take place through your local post office as well. EMS Speedpost shipments are very safe and usually take only around 3 to 5 business days to reach your destination. We will provide a tracking number for all EMS shipments. While there is no global tracking possibility for those shipments, customers can track their parcels online at www.hongkongpost.com as long as the shipment is still in Hong Kong and via the local delivery company once the destination country has been reached. Here are some examples of how to track EMS Speedpost shipments in some countries:

USA - www.usps.com
U.K. - www.parcelforce.co.uk
Germany - www.deutsche-post.de
Australia - www.auspost.com.au


Please bear in mind that the online tracking will only work once the shipment has already reached your country, which usually occurs within 1-2 business days after the actual shipping date.

Courier shipment:


For the most urgent shipping needs, we offer courier shipment services via one of the major courier companies, such as UPS or FedEx. Courier shipments usually take just 5-7 business days to reach your doorstep and can be tracked online at any time. A tracking number will be e-mailed to you once your order has been sent.


Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. Play-Asia.com does not offer any guarantee on the shipping lead times listed.

 
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